Privacy Policy

Infinitives Tech is a creative digital agency providing graphic design services, web development services, digital marketing services, SEO, branding, and video editing services to businesses worldwide. We are headquartered in Lahore, Pakistan with an office in Dubai, UAE, and serve clients across Saudi Arabia, UAE, Australia, Canada, Germany, France, Bangladesh, UK, Chile, and Pakistan.

• Company Name: Infinitives Tech
• Website: https://infinitivestech.com
• Email: info@infinitivestech.com
• Pakistan Office: New Bhogiwal Road, Ibrahim Chowk, BaghbanPura, Lahore, Pakistan
• Dubai Office: Abdullah Building, Opposite Latifa Mosque, Al Murar, Deira, Dubai, UAE
• Working Hours: Monday – Saturday, 10AM to 7PM

When you use our website or contact us for services, Infinitives Tech acts as the data controller responsible for your personal information.

We collect only the information necessary to provide our services and improve your experience. We believe in minimal data collection — only what is genuinely needed.

Information You Provide Directly

• Your name and email address when you fill out our contact form
• Phone number if you choose to provide it
• Company name and project details you share with us
• Budget range you select for a project
• Messages and communications you send via WhatsApp, email, or our contact form

Information Collected Automatically

• IP address and approximate location (country/city level only)
• Browser type and version
• Pages you visit on our website and time spent on each page
• Referring website (how you found us)
• Device type — desktop, mobile, or tablet

We use your information only for the purposes described below. We never use it for anything beyond what is necessary to serve you effectively.

• To respond to your inquiries — when you contact us via form, email, or WhatsApp
• To deliver our services — graphic design, web development, digital marketing, and video editing
• To send project updates — keeping you informed about your project progress and deliverables
• To send invoices and receipts — for services rendered and payment confirmations
• To improve our website — understanding which pages are most helpful to visitors
• To follow up on proposals — if you requested a quote but haven't responded yet
• To comply with legal obligations — where required by applicable law

Our website uses cookies — small text files stored on your device — to help the website function properly and to understand how visitors use our site. We keep cookie usage minimal.

Types of Cookies We Use

• Essential Cookies: Required for the website to function correctly (WordPress, security). These cannot be disabled.
• Analytics Cookies: Help us understand visitor behavior using Google Analytics. All data is anonymized — we cannot identify individual users.
• Preference Cookies: Remember your settings and preferences for a better browsing experience.

How to Control Cookies

You can control and delete cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing ones, or be notified when cookies are set. Note that disabling essential cookies may affect some website functionality.

You can also opt out of Google Analytics tracking at any time by visiting tools.google.com/dlpage/gaoptout.

We use trusted third-party services to operate our website and deliver our services efficiently. Each of these providers has its own privacy policy and security practices.

• Google Analytics — website traffic analysis using anonymized data
• Google Maps — to display our office locations
• WhatsApp (Meta) — for direct client communication and support
• FluentForms — contact form processing integrated with our WordPress site
• WordPress & Elementor — our website platform and page builder
• Rank Math SEO — for website SEO optimization
• PayPal, Wise, Bank Transfer — for secure international payment processing
• Google Fonts — for website typography (font files loaded from Google servers)

As a creative digital agency, Infinitives Tech may display completed work as part of our professional portfolio, social media content, website case studies, service proposals, presentations, and marketing materials. This may include client-approved designs, logos, website screenshots, campaign visuals, video edits, project outcomes, testimonials, and before-and-after examples.

Portfolio use is limited to showcasing our professional work and agency experience. We do not disclose private login details, confidential strategy documents, payment information, unpublished business data, or any sensitive personal information. If a client requires full confidentiality or does not want their work shown publicly, they must inform us in writing before or during the project. We will respect written confidentiality requests.

The security of your personal data is a priority for us. We implement appropriate technical and organizational measures to protect your information against unauthorized access, accidental loss, alteration, or misuse.

• Our website uses SSL/TLS encryption (HTTPS) to protect all data transmitted between your browser and our server
• Access to personal data is strictly limited to authorized team members who need it to do their job
• We use reputable, security-focused hosting services for our website and data storage
• All client project files and communications are treated as strictly confidential
• We regularly review and update our security practices to stay current

While we implement strong security measures, no method of internet transmission or electronic storage is 100% guaranteed secure. If you ever believe your data has been compromised, please contact us immediately at info@infinitivestech.com and we will respond urgently.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. We do not keep data longer than needed.

• Contact form inquiries: Retained for up to 2 years for follow-up and service improvement
• Active client project data: Retained for the duration of the project plus 12 months
• Invoice and financial records: Retained for up to 7 years as required by tax regulations
• Analytics data: Anonymized and retained per Google Analytics default settings (26 months)
• WhatsApp & email communications: Retained for up to 2 years after last contact

You may request deletion of your personal data at any time (subject to legal retention requirements) by emailing us at info@infinitivestech.com. We will process your request within 30 days.

Regardless of where you are located, we respect your rights regarding your personal data. We honor these rights for all our clients worldwide — Saudi Arabia, UAE, Australia, Europe, and beyond.

• Right to Access: Request a copy of all personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data — the "right to be forgotten"
• Right to Restrict Processing: Request that we pause or limit how we use your data
• Right to Data Portability: Receive your data in a structured, commonly used, machine-readable format
• Right to Object: Object to processing of your data for direct marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

Our services are intended for businesses and adults aged 18 and above. We do not knowingly collect, solicit, or store personal data from children under the age of 13.

If you are a parent or guardian and believe that a child under 13 has provided us with personal information, please contact us immediately at info@infinitivestech.com. We will promptly review and delete that information from our systems.

Infinitives Tech serves clients globally — including Saudi Arabia, UAE, Australia, Canada, Germany, France, Bangladesh, UK, Chile, and Pakistan. As a result, your data may be transferred to and processed in countries outside your own jurisdiction.

We ensure that any international transfer of your personal data is protected by appropriate safeguards. We rely on reputable, internationally compliant service providers such as Google (Google Analytics, Google Maps) and Meta (WhatsApp), which have their own international data transfer mechanisms and security certifications.

By using our website and services, you acknowledge that your data may be processed in Pakistan, the UAE, or through internationally hosted services, under the protections described in this policy.

What personal information does Infinitives Tech collect?

We collect only the information needed to respond to inquiries, manage projects, send invoices, improve our website, and deliver our creative digital services.

Do you sell or share client data for marketing?

No. We do not sell, rent, trade, or share personal information with third parties for their own marketing or commercial purposes.

Can my project be used in your portfolio?

Yes. Completed work may be used as portfolio material on our website, social media, proposals, and marketing channels unless you request confidentiality in writing.

How can I request data deletion?

You can email info@infinitivestech.com to request access, correction, restriction, portability, or deletion of your personal data. We aim to respond within 30 days.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. We are committed to keeping this policy clear, current, and honest.

When we make significant changes, we will update the "Last Updated" date prominently at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy. If you disagree with any changes, you may stop using our services and request deletion of your data.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, we are here to help. Please reach out to us through any of the following channels:

• Email: info@infinitivestech.com
• WhatsApp (Pakistan): +92 300 8129033
• WhatsApp (Dubai): +971 557 106566
• Pakistan Office: New Bhogiwal Road, Ibrahim Chowk, BaghbanPura, Lahore, Pakistan
• Dubai Office: Abdullah Building, Opposite Latifa Mosque, Al Murar, Deira, Dubai, UAE
• Working Hours: Monday – Saturday, 10AM to 7PM (PKT/GST)